Hotel lobby

Everything You Need to Know

Frequently Asked Questions

Planning a stay at Park Regis Business Bay? Find answers to frequently asked questions about our hotel in Business Bay, Dubai, including check-in and check-out times, room reservations, dining, hotel facilities, parking, airport transfers and more.

You’ll also find helpful information about our location, getting around Dubai and nearby attractions including Burj Khalifa, The Dubai Mall, Dubai Canal and Downtown Dubai. Whether you’re travelling for business or leisure, explore everything you need to know before your stay at Park Regis Business Bay.

Check-in

What time is check-in and check-out at Park Regis Business Bay?

Check-in at Park Regis Business Bay is from 3:00 PM, and check-out is by 12:00 PM (noon).

Can I check in early at Park Regis Business Bay?

Yes. Early check-in is available subject to room availability. Additional charges apply for early check-in between 7:00AM and 11:00AM. For arrivals before 7:00AM, the full applicable room charge may apply.

We recommend contacting the hotel in advance if you require an early check-in.

Will the hotel hold my room if I arrive late?

Yes. If you are arriving later than expected, your room will be held until 12:00PM (noon) the following day. We recommend contacting Park Regis Business Bay in advance to advise us of your expected arrival time.

What documents do I need when checking in?

International travellers are required to present their original passport, while UAE residents should present their original National ID. Photocopies or scanned copies cannot be accepted in accordance with government requirements.

Please also have your booking confirmation number available when checking in.

Reservations, Cancellations and Rooms

How can I book a room at Park Regis Business Bay?

You can book directly through the Park Regis Business Bay website to access our available direct booking rates and offers.

Alternatively, contact our Reservations team by email at reservations@parkregisbusinessbay.com or by phone on +971 4 574 2104.

How many guests can stay in one room?

Standard room occupancy is a maximum of two guests. An extra bed may be available upon request for an additional charge, subject to the room type, availability and hotel policy.

Can I add breakfast if I booked a room-only rate?

Yes. Guests who have booked a room-only rate can add breakfast during their stay for an additional charge. Breakfast vouchers can be purchased from Reception.

Food Souk Restaurant serves a buffet breakfast daily from 7:00 AM to 10:30 AM. Guests can also enjoy the Business Lunch Buffet from 12:30 PM to 3:30 PM, Monday to Saturday, and an à la carte menu from 11:00 AM to 10:00 PM.

Breakout Restaurant & Café, located on the lobby level, serves Lavazza coffee, pastries, fresh juices, sandwiches and pasta daily from 8:00 AM to 10:00 PM.

For added convenience, 24-hour room service is also available.

What is the difference between a twin room and a double room?

A twin room features two separate beds, while a double room features one king-size bed.

Are there additional charges for children staying in the same room?

There is no additional accommodation charge for children under six years of age, subject to the hotel’s child and room occupancy policies.

How can I make a group booking at Park Regis Business Bay?

For group accommodation in Dubai, contact our team directly to discuss room requirements, availability and group rates.

Email reservations@parkregisbusinessbay.com, call Reservations on +971 4 574 2104, or contact our Sales team on +971 4 574 2112.

Can I make an online booking payment by bank transfer?

Payment arrangements may be available depending on your reservation. Park Regis Business Bay can provide an online payment link, where applicable. Card payment fees may apply depending on the terms of your card provider or bank.

Please contact our Reservations team for assistance with payment options.

What happens after I make a hotel booking?

If you book directly with Park Regis Business Bay, you will receive a booking confirmation by email with the details of your reservation.

If you book through a travel agent or third-party booking platform, your confirmation will be provided by that provider.

How can I change or amend my booking?

If you booked directly with Park Regis Business Bay, please contact our team to request changes to your reservation.

If you booked through an online travel agent or third-party booking platform, amendments generally need to be requested directly through the platform used to make the reservation.

Changes remain subject to your original booking conditions and availability.

How can I cancel my booking?

For bookings made directly with Park Regis Business Bay, please contact the hotel to request a cancellation.

If you booked through a third-party website or travel agent, your cancellation will generally need to be processed through the same provider.

Cancellation terms and charges are subject to the conditions of your individual booking.

When is the latest I can cancel my booking?

Cancellation deadlines vary depending on the rate and booking conditions selected. Please refer to the cancellation policy provided in your booking confirmation for the applicable deadline.

Are there cancellation fees?

Cancellation charges depend on the rate and cancellation conditions attached to your reservation. Please refer to your booking confirmation for the specific terms that apply to your stay.

Will I receive a refund if I do not check in?

Refund eligibility for a no-show depends on the cancellation and no-show conditions associated with your booking.

Please review your booking confirmation or contact the provider through which you made your reservation for further information.

How long does a refund take after cancellation?

For eligible bookings made directly with Park Regis Business Bay, refunds generally take 7–10 working days to process.

If your reservation was made through a travel agent or third-party booking platform, refund processing times will be subject to that provider’s policies and processing periods.

Hotel Amenities / Facilities

Does Park Regis Business Bay have a bar?

Park Regis Business Bay does not have a bar and does not serve alcohol.

Guests can visit Breakout Restaurant & Café on the lobby level for Lavazza coffee, hot pastries, fresh juices, sandwiches, pasta and other refreshments. The café is open daily from 8:00 AM to 10:00 PM.

Does Park Regis Business Bay have free Wi-Fi?

Yes. Complimentary high-speed Wi-Fi is available to guests throughout Park Regis Business Bay, including guest rooms and hotel public areas.

What dining options are available at Park Regis Business Bay?

Park Regis Business Bay offers several convenient dining options:

  • Food Souk Restaurant: Buffet breakfast daily from 7:00 AM to 10:30 AM, Business Lunch Buffet from 12:30 PM to 3:30 PM Monday to Saturday, and an à la carte menu from 11:00 AM to 10:00 PM.
  • Breakout Restaurant & Café: Lavazza coffee, pastries, fresh juices, sandwiches and pasta on the lobby level, open daily from 8:00 AM to 10:00 PM.
  • Room Service: Available 24 hours a day for guests who prefer to dine in the comfort of their room.

Does Park Regis Business Bay offer an airport shuttle?

Yes. Airport transfers can be arranged upon request for an additional charge. We recommend organising your transfer with the hotel in advance of your arrival.

How can I arrange an airport transfer?

Park Regis Business Bay can arrange airport pick-up and drop-off services with advance notice. Additional charges apply.

Please contact the hotel before your arrival with your flight and transfer details so our team can assist with the arrangements.

Does Park Regis Business Bay have a swimming pool?

Yes. Park Regis Business Bay features a covered, temperature-controlled outdoor swimming pool on the 4th floor, with views towards the iconic Burj Khalifa.

The pool area incorporates guest safety measures and is supervised by a lifeguard, providing a relaxing place to unwind during your stay in Dubai.

Is Park Regis Business Bay pet-friendly?

No. Pets are not permitted at Park Regis Business Bay.

Does Park Regis Business Bay offer parking?

Yes. On-site parking is available free of charge for guests who book directly with Park Regis Business Bay, subject to availability and hotel conditions.

Location, Attractions & Transport

Where is Park Regis Business Bay located?

Park Regis Business Bay is centrally located in Business Bay, Dubai, close to Downtown Dubai, Burj Khalifa, The Dubai Mall and Dubai Canal.

Hotel address:
ParkLane Tower, Al A’amal Street
Business Bay, Dubai, United Arab Emirates
P.O. Box 23537
Makani Number: 2487486593

The hotel is approximately 1.5 km from Burj Khalifa, 2 km from The Dubai Mall, around a 10-minute walk from Business Bay Metro Station and approximately a 15-minute drive from Dubai International Airport.

How close is Park Regis Business Bay to Dubai's popular attractions?

Park Regis Business Bay offers a convenient location for exploring many of Dubai’s most popular attractions, business districts, shopping destinations and entertainment precincts.

The hotel is within easy reach of Burj Khalifa, The Dubai Mall, Dubai Canal and Dubai Aquarium & Underwater Zoo, while attractions such as Dubai Dolphinarium and The Lost Chambers Aquarium at Atlantis can also be accessed from the hotel.

With Downtown Dubai nearby, Business Bay Metro Station approximately a 10-minute walk away and Dubai International Airport around a 15-minute drive away, Park Regis Business Bay is a convenient base for both business and leisure stays in Dubai.

View Dubai attractions guide for more information on things to see and do during your stay.

What is the nearest Metro station to Park Regis Business Bay?

Business Bay Metro Station is the closest Metro station to Park Regis Business Bay and is approximately a 10-minute walk from the hotel.

The Metro provides convenient connections to Downtown Dubai and many of the city’s major business, shopping and leisure destinations.